Interbrew was a large Belgium-based brewing company which owned many internationally known beers, as well as some smaller local beers. In 2004 Interbrew merged with Brazilian brewer AmBev to form InBev, which is the now largest brewer in the world by volume, with a 13% global market share (as of 2004) now named Anheuser-Busch InBev (2008).

This is an example of what we can develop for our clients – additional information is available upon request.

Allergan, Inc. is a multi-specialty health care company focused on discovering, developing and commercializing innovative pharmaceuticals, biologics and medical devices. Allergan offers a number of leading products, including: BOTOX® (Botulinum Toxin Type A).

We have to respect Non-Disclosure Agreement with said client and more general information might only be available upon request.

American Express Company, sometimes known as "Amex", is a diversified global financial services company that is headquartered in New York City, New York. Founded in 1850, the company is best known for its credit card, charge card, and traveler's cheque businesses.

Project Description:

The client wanted to enhance the overall Membership Rewards program with particular emphasis on customer experience improvement. Key objective was to create strategies that are not only best-in-class, but also beyond competitive reach.

We improved customer acquisition due to higher value add offered through rewards program. We increased customer utilization of services offered in the rewards program. We increased up-sell and cross-sell conversion for non-financial service products and services by 15%. In addition, we were able to reduce customer attrition among current members of the reward program.

Arvato Services is an international provider of customer communication and logistics services. Its services range from the systematic collection and exploitation of qualified addresses, to outsourcing of customer contacts to service centers, to developing and implementing customer loyalty programs and processing payment transactions.

We have to respect Non-Disclosure Agreement with said client and more general information might only be available upon request.

The Boots Company, commercially known as Boots is a leading pharmacy chain in the United Kingdom, with outlets in most high streets throughout the country. Its parent company, Boots Group plc merged with Alliance UniChem plc on 31 July 2006 to become Alliance Boots.

We have to respect Non-Disclosure Agreement with said client and more general information might only be available upon request.

Cayman Airways is the national flag carrier of the Cayman Islands. Based in Grand Cayman, it operates mainly as an international and domestic scheduled passenger carrier, with cargo services available on all routes and a limited charter service offered.

Project Description:

CAL has a dilemma to be a commercially viable airline while having to support government needs such as leveraging economic growth, providing airlift to the Sister Islands, being a price leader and guaranteeing emergency services.

The functional audit included Human Resources, Information Technology, Marketing & Sales, Route Planning & Scheduling, Operations (Flight, Maintenance, In-Flight) and Purchasing & Supply Chain management

In each functional review we have followed a consistent approach: Assess, Design, Recommend. While each individual assessment varied in length, in general we assessed in weeks 1-3, designed in weeks 4-6 and prepared the final recommendations in weeks 7-8.

Czech Airlines is the Czech national airline company based at Ruzyně Airport, Prague. It operates scheduled services to 69 destinations in 41 countries, including most major European cities and to transit points in the Middle East, North America, North Africa and Asia.

Project Description:

We managed the process of selecting and integrating a CRM IT- solution. We were responsible for the administration of the selection process as well as supporting CSA during the evaluation and selection of the partner that would build an information technology solution within CSA.

We lead together with CSA professionals the CRM program integration. In addition we helped to coordinate and to smooth the cooperation among several involved parities in the CRM project.

E.ON is one of the major public utility companies in Europe and the world's largest investor-owned energy service provider.

We have to respect Non-Disclosure Agreement with said client and more general information might only be available upon request.

The Fédération Internationale de Football Association, commonly known by its acronym, FIFA, is the international governing body of association football. Its headquarters are in Zürich, Switzerland, and its current president is Sepp Blatter . FIFA is responsible for the organization and governance of football's major international tournaments, most notably the FIFA World Cup, held since 1930.

We have to respect Non-Disclosure Agreement with said client and more general information might only be available upon request.

The Hewlett-Packard Company, commonly referred to as HP, is a technology corporation headquartered in Palo Alto, California, United States. HP is the largest technology company in the world and operates in nearly every country. HP specializes in developing and manufacturing computing, storage, and networking hardware, software and services.

Project Description:

In terms of revenue contribution, IPG Supplies was a critical market for HP. The difficult market position made ‘customer retention' a critical business imperative. Together with HP, we identified the opportunity for a loyalty program. Customer enrollment, valuation and reward redemptions were a key component for IPG to meet its business goals on the SMB Supplies segment.

To address the ‘Customer Retention' business imperative successfully while keeping the current external channel network, we advised HP to break the ‘indirect model philosophy' and start engaging customers directly for improved retention. From this vision emerged a loyalty program framework. As a second step, we defined the retention focus areas in order to prioritize program components & functionalities. Siebel 7.5.2 Contact Center* and Analytics Modules were selected as the base CRM technology for the program. Current program enrollment confirms that value is delivered to the target customers.

Nestlé is a multinational packaged food company founded and headquartered in Vevey , Switzerland, and listed on the SWX Swiss Exchange with a turnover of over 87 billion Swiss francs. It originated in a 1905 merger of the for milk products established in 1866 by the Page Brothers in Cham, Switzerland, and the set up in 1866 by Henri Nestlé to provide an infant food product.

Project Description:

The client experienced complex business processes across business divisions such as Operational, Supply Chain and Finance. They lacked of cross-functional information flow and co-ordination as well as from the lack of data access for decision-making.

We delivered common processes, policies, procedures, standards and systems across all divisions to further increase efficiency. We integrated an SAP system for Finance, Purchasing, Accounts Payable, Inventory management and Order Management. In addition we have set the baseline for long term marketing improvement and scorecard evaluation.

Over 60 years, IATA has developed the commercial standards that built a global industry. Today, IATA's mission is to represent, lead and serve the airline industry. Its members comprise some 230 airlines - the world's leading passenger and cargo airlines among them - representing 93 percent of scheduled international air traffic.

We have to respect Non-Disclosure Agreement with said client and more general information might only be available upon request.

Nokia is the world's leading mobile phone supplier and a leading supplier of mobile and fixed telecom networks including related customer services.

Project Description:

The client faced critical business challenges including costly and rapid declines in U.S. market share, missed product opportunities, organizational disconnects, and low-price entrants to the mobile phone market. At the same time the client explored new ways to differentiate its customer experience through improved loyalty and retention.

We executed a marketing impact and customer experience assessment across multiple channels (retail, outlets, web, contact centre, email). We identified and validated new customer experience and marketing business development opportunities with over $50 million NPV to Nokia . We developed extensive strategic and operational recommendations for Nokia's customer care operations and consumer marketing organization across channels. In addition we accelerated plans to outsource management of the call centre to an external vendor, in part based on analysis of required capabilities and potential operational improvements and assisted with and managed the transition of their call centre to an outsourcing vendor.

McGladrey Capital Markets LLC (formerly RSM EquiCo Capital Markets) is a global provider of investment banking services dedicated to serving the needs of owners, shareholders and managers of privately owned midsized businesses and mid-cap public companies. 

Project Description:

We assisted RSM Equico in its objective to assess and improve its Lead Management (LM) capabilities. The purpose of this project was to 1) work with RSME to understand its current LM processes, applications/tools, metrics, and operational model, 2) identify potential business, technology, and operational “pains” for change and improvement, and 3) recommend a “roadmap” based approach to implementing recommended changes in an ROI-based, prioritized manner.

We created a future state Lead Management process map. It was generated based on identified gaps and industry best practices. Process steps were added to enhance RSM EquiCo's lead management effectiveness and efficiency. Existing process steps were re-evaluated and re-organized to close potential process gaps.

Our gap analysis included 17 business improvement opportunities, aligned along the following six business threads: Data management, Lead Qualification, CoSMOS Implementation, Marketing Organization, Business Model and Organizational Change.

Siemens AG is Europe's largest engineering conglomerate. Siemens' international headquarters are located in Berlin and Munich, Germany. The company is a conglomerate of three main business sectors: Industry, Energy and Healthcare with a total of 15 Divisions.

We have to respect Non-Disclosure Agreement with said client and more general information might only be available upon request.

SITA is the world's leading specialist in air transport communication and IT solutions. SITA delivers and manages sophisticated business solutions for air transport, global distribution system and government customers over the world's most extensive network.

We have to respect Non-Disclosure Agreement with said client and more general information might only be available upon request.

The Coca-Cola Company (NYSE: KO) is the world's largest beverage company, largest manufacturer, distributor and marketer of non-alcoholic beverage concentrates and syrups in the world and is one of the largest corporations in the United States. The company is best known for its flagship product Coca-Cola, invented by pharmacist John S. Pemberton in 1886.

We have to respect Non-Disclosure Agreement with said client and more general information might only be available upon request.

TQ3 Travel Solutions provides business travel expense management and planning consultancy. The company provides global reporting (MIS), which is a management information system that enables Internet access to firm's data.

We have to respect Non-Disclosure Agreement with said client and more general information might only be available upon request.

Today it is one of the world's largest tourist firms with interests across Europe. It owns travel agencies, hotels, airlines, cruise ships, retail stores, and container ships. Major subsidiaries include TUI AG Airlines, the largest holiday fleet in Europe. Its common brand TUIfly encompasses 7 airlines.

We have to respect Non-Disclosure Agreement with said client and more general information might only be available upon request.

Wachovia, based in Charlotte, North Carolina, is a diversified, wholly owned financial services subsidiary of Wells Fargo. Wachovia Corporation was purchased by Wells Fargo on December 31, 2008, and it ceased to be an independent corporation on that date.

Project Description:

Wachovia had piloted a rewards program that covered a range of retail products and services. This represented one of the first programs in the U.S. to encourage and reward use of a range of financial service products. The pilot did not provide the lift desired; new customer acquisitions were below expectations, and while there appeared to be some deepening of wallet share, the results were inconclusive. The pilot was constrained in its limited inclusion of the Bank's business areas, with Wachovia Securities and Wealth Management being excluded.

Given the importance of fostering deeper and broader customer relationships, Wachovia liked to assess how to move forward, considering both whether a rewards program should be undertaken, and under what conditions and with what design elements and structure.

Our emphasis was on a number of traits, including: Clear focus on which customers are targeted, and which behaviors are incented. The Linkage to overall corporate strategy, brand and marketing efforts. Attractive, relevant reward offerings that balance between breadth, simplicity, tangibility and aspirational . Operational elements that provide for a positive customer experience (e.g., account monitoring, redemption process).

The Yamaha Corporation is a multinational corporation and conglomerate based in Japan with a wide range of products and services, predominantly musical instruments, motorcycles and power sports equipment, and electronics.

We have to respect Non-Disclosure Agreement with said client and more general information might only be available upon request.

Zehnacker was founded as a building cleaning service in Singen / Baden-Württemberg in 1933 and is now one of the leading service providers in complete building and facility management in Germany.

We have to respect Non-Disclosure Agreement with said client and more general information might only be available upon request.

Zurich Financial Services Group is an insurance-based financial services provider. The global headquarter is in Zurich, Switzerland. Founded in 1872, Zurich now has a global network of subsidiaries and offices in North America, Europe, Asia Pacific, Latin America and other markets. 60,000 employees serve customers in more than 170 countries.

We have to respect Non-Disclosure Agreement with said client and more general information might only be available upon request.